Meeting with Carrie Chan

Carrie Chan is a graduate student that Shelley has recommended to me as someone who has experience with the kind of project that I want to perform. She is doing her thesis project for the Children’s Hospital in Pittsburgh, which is since recently affiliated with the UPMC. This is not her first project for UPMC. She also has experience with service blueprinting, especially with incorporating emotions in service blueprints. She recently did a project for IBM, in which she developed her own, effective way of visualizing the emotional states of customers during a certain service appeal.

These are the minutes of our meeting:

Minutes of meeting with Carrie Chan